Troubleshooting

Stock Not Updating on My Store

• Check the connection in Marketplaces → Connections
• Make sure the item is linked to a listing (item page, marketplace panel)
• Look at Marketplaces → Sync Status and Failed Jobs for errors, and retry failed jobs
• Allow time for the next scheduled sync; updates are not instant

Camera Doesn't Open in Lookup

• Allow camera access for this site in your browser settings
• Make sure you're using the HTTPS address
• Try another browser, or find the item from the Items list search

Quantities Look Wrong

• Check the item's history and Account → Activity Log for recent changes
• Check whether a recent order or purchase-order receipt changed the count

Emails Not Arriving

• Check Account → Notifications
• Check your spam or junk folder

Can't Add Items

If your trial or subscription has ended, or you've reached your plan's active-item limit, the account is limited until you choose or upgrade a plan under Billing.