Orders & Fulfillment

Orders from your connected store are listed in BinMgr so you can pick and pack them.

Viewing Orders

1. Go to Orders → Dashboard
2. Filter by status or date
3. Click an order to see its items and details

Order Status

Orders move through New, Picking, Partially picked, Packed, Shipped and Completed, or Cancelled. A store order takes its items out of stock when BinMgr imports it; cancelling puts them back.

On the order page you can enter a carrier and tracking number. Tracking is saved in BinMgr. For a store order, tick Also mark this order fulfilled to send it to the marketplace as well.

Packing Slips

Print a packing slip from an order's page, or select several orders on the Orders dashboard and click Packing Slips.

Shipping

BinMgr doesn't buy shipping labels. Use your marketplace's shipping tools or a shipping service.

Manual Orders (phone and in-person sales)

For a sale that did not come from a store, click New manual order on the Orders page. Enter the customer's name (email, phone and ship-to address are optional), add the items and quantities, and save.

• A manual order has its own number (M-000001, M-000002, ...) and a Manual badge. It is picked, packed and shipped like any other order, and prints a packing slip.
• Stock is taken when you save. If there is not enough on hand, the sale is refused with a message instead of going negative.
• While the order is New, Edit order changes the customer, items and quantities; the stock taken follows the new quantities. Cancelling puts the stock back once.
• Members with the pricing permission can set each item's unit price (it starts at the item's price) and the shipping charged. Without that permission the item price is used and prices stay hidden.
• Tracking you enter is saved on the order only. There is no store to send it to.

Returns

Open a shipped or completed order and click Create return. Choose the items and quantities that came back, a reason (defective or damaged, wrong item sent, not as described, no longer needed, arrived late, other) and an optional note. For each item choose whether to put it back in stock and where.

• You can return only what shipped, less units already on another return and units a store refund or cancellation already put back in stock, so nothing is restocked twice.
• Creating a return does not change stock. Click Mark received on the return when the goods arrive: items marked to restock are added back once, and the change is pushed to your connected stores. Items you do not restock (damaged goods, for example) are recorded without touching stock.
• A return is Open, then Received, then Closed (or Cancelled while still open). All returns are listed under Orders → Returns, with a filter by status and a search by order number.
• BinMgr does not issue refunds. Refund the customer in the marketplace itself (or in your own payment system for a manual order).