Privacy Policy

Who we are

BinMgr is operated by W3MediaLabs, LLC (33 Baldur Court, Columbia, SC 29229, USA). This policy explains what personal data we process and why.

What we collect

• Account data: name, email address, password hash, account and team membership.
• Business data you enter or import: items, quantities, suppliers, orders and files.
• Marketplace data received from platforms you connect, including order and buyer details needed to fulfil orders.
• Technical data: IP address, browser user agent and logs used for security and troubleshooting.
• Billing data handled by our payment processor (Stripe); we do not store card numbers.

How we use it

To provide and secure the Service, process payments, send transactional email (verification, password resets, invitations, notifications you enable) and provide support.

Sharing

We share data only with service providers needed to run the Service (hosting, email delivery, payments) and with the marketplaces you connect, or when required by law. We do not sell personal data.

Retention and your rights

We keep data while your account is active and for a limited period afterwards. You can request access, correction, export or deletion of your personal data: email support@w3medialabs.com or, if you have an account, use the in-app Support page.

When we delete an account on request, a few records are kept: payment and invoice records that tax and accounting rules require us to keep, and the address on our do-not-email list if you asked not to be contacted or your email bounced. Deleted data also remains in encrypted backups until they expire on their normal schedule; we tell you that period when you ask.

Marketplace order details, and the notes and restock locations recorded on returns, are cleared automatically 180 days after the order is received or the return is created.

Free text entered on returns (the return note and the restock location) is deleted after the retention period.

Cookies

We use strictly necessary cookies for sign-in, security (including a marker that recognises a browser you signed in from, so repeated failed sign-ins by others cannot lock you out) and remembering your selected account. We do not use advertising cookies.

Changes

We will post updates here and notify you in the app of material changes.